Returns and Policies

Refund Policy

All sales are final.

Due to the nature of our products and limited drops, we do not offer refunds, exchanges, or cancellations once an order has been placed.

Please ensure all order details (size, color, shipping address) are correct before completing your purchase.

If your order arrives damaged or incorrect, you must contact us within 48 hours of delivery at [your email] with photos of the issue.

Shipping Policy

For all non-preorder items, please allow 2–5 business days for processing and shipping (excluding weekends and holidays).

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping times may vary depending on your location and the carrier.

Please note:

  • The Doll Edit is not responsible for shipping delays caused by carriers
  • We are not responsible for lost or stolen packages once marked as delivered

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

For any shipping-related questions, please contact us at [your email].

Order Policy
All orders must be paid in full before processing begins.
Once an order is placed, it cannot be changed, canceled, or modified.
By placing an order, you agree to all store policies.

Preorder Policy

Preorder items are products that are not immediately available for shipment and are made or ordered in advance.

By placing a preorder, you agree to the following:

  • Preorder items require additional processing time before shipping
  • Estimated processing and shipping times will be listed on each product page
  • Delays may occur due to production, supplier, or shipping factors

If your order contains both preorder and non-preorder items, your order may be shipped together once all items are ready.

All preorder sales are final.

No cancellations, refunds, or exchanges will be accepted.

Please ensure all order details are correct before placing your order.

By completing your purchase, you acknowledge and accept all preorder terms.

Payment Policy

All payments must be made in full at the time of purchase. Orders will not be processed until payment has been successfully received and confirmed.

All sales are final. By completing your purchase, you agree that you are authorized to use the selected payment method.

The Doll Edit has a zero-tolerance policy for fraudulent activity. Any attempts to dispute or reverse legitimate charges (including false bank claims or chargebacks) will be investigated.

We reserve the right to:

  • Provide proof of purchase and delivery confirmation to financial institutions
  • Take appropriate action against fraudulent claims

Please ensure all order details are correct before submitting payment.

Contact Policy

For all inquiries regarding orders, products, or general support, please contact us via email at:

Email: [your email here]

Response Time: 24–48 hours (business days only)
Please include your order number (if applicable) to help us assist you as quickly as possible.

 

To ensure timely responses:

• Please do not send multiple emails regarding the same inquiry

• Messages sent outside of business hours may be responded to the next business day

The Doll Edit reserves the right to refuse service to anyone displaying inappropriate, abusive, or disrespectful behavior.

For updates, new drops, and announcements, please follow us on Instagram: @_thedolledit

By placing an order, you agree to all store policies.